FAQ

Redmond Rewards is our loyalty and referral program. You earn points by shopping on our site, referring us to family and friends, following us on social media, or connecting with us in other ways. You can redeem your points for discounts on your favorite Redmond products. It’s our way of saying thanks for allowing us to share in your journey!

Nope. Membership is free!

Anyone who is 18 or older can join the Redmond Rewards program.

To become a Redmond Rewards member, simply create an account on our website by providing your email, name, and a password here. Once your account is active, you’ll automatically start earning points on every purchase. Note: Placing an order does not automatically create an account—be sure to watch for an activation email to set a password and activate your account to start earning points.

Have you already created an account on our website? If you have, you’re a member!! All you need to do is log into your account here to earn points on every purchase. Don't have an account on our website yet? That's okay. Create one here by providing your email address, first name, last name, and an account password.

You’ll earn points with every purchase you make! You can also earn points by following us on social media, referring friends, sharing feedback on our products, and more. Check out all of the ways you can earn points here!

Nope. You only start earning points after you create an account on our website and officially join the program.

YYour points are added to your account once your order ships. You can track your point balance and reward history in your account dashboard.

• When you return items, points and any funds used for the purchase may be refunded. Refunds are handled by our Customer Service team, so the amount returned can vary. Please contact Customer Service (https://redmond.mom/pages/contact-redmond.mom) for assistance with your return. .

They do. If you don’t earn or redeem points for 12 months, your account will be considered inactive, and your points will expire.

You can track your Redmond Rewards history and member status by logging in to your account and viewing your account dashboard..

Yes. Our Tiers are based on spending. Once you enter a new tier, you’ll stay in that tier for 12 months. If you don’t spend enough during those 12 months to stay in your current tier or upgrade to the next tier, you’ll move back to the tier that matches your spend within the last 12 months..

Yes! You can update the email address on your account by contacting our Customer Service (link https://redmond.mom/pages/contact-redmond.mom) team, and they’ll help make the change for you.

Absolutely! Reach out to our customer service team, and we’ll be happy to help you out.

• You can only earn points by purchasing directly from our website.

The points you earn with each purchase are updated in your account once your order ships. The Points you earn by referring us, following us on social media, or by connecting with our brand in other ways should immediately show up in your account. If you were supposed to receive points and haven’t, please reach out to our customer service team!

Life Rewards tiers help you earn points faster. Every customer starts in our first tier, the Salty tier. In this tier, you will earn one point for every dollar spent, or a 10% return! There are two additional tiers that you can earn, Saltier and Saltiest, based on how much you spend in a calendar year. If you spend $100 within a year, you'll earn the Saltier tier, which gives 1.25 points for every dollar spent. If you spend $250 within a year, you'll earn the Saltiest Tier and earn points at 1.5 points per dollar spent.

Redeeming your points is easy! Simply log in, shop, and then use the Rewards dropdown at checkout to redeem your points and apply the discount to your order.

Yes! Reach out to our customer service team and we'll be happy to help you out.

Occassionally, errors can occur when our program is generating referral codes. In most cases, the solution is simple - try the options below and if you still have trouble, please contact our Customer Service team.

1. Try refreshing your page - this easy fix can resolve the issue a majority of the time.
2. If you encounter the following error, follow the steps below to resolve: "To get your discount code you'll need to turn off the "Hide IP Address" option in your Safari privacy settings, then click the referral link again."
3. Access your settings
4. Scroll down and select "Safari"
5. Scroll down until you see the setting "Hide IP Address" and select
6. Turn this setting off
7. Return to the referral pop-up page and refresh. Your code should appear - you can copy from here and then paste at checkout to get your discount!
8. If refreshing the page doesn't work, try going back to the email you received and click the link again.
9. If you prefer, go back into your settings and activate your "Hide IP Address" setting again